Every tenant and every guarantor in a Lantern Point house has a login at app.lanternpointcapital.com. Here is what is in there, and the three things people ask us about that were already on the screen.
What you will find
- Your lease, the full signed document, and any guarantor forms.
- The rent schedule: every installment, its due date, and what has been received.
- House Info: door code, WiFi network and password, garbage day, and house-specific notes.
- Maintenance: submit a request with a photo, follow its status, and confirm when it is fixed.
- Announcements from our team about your house or the neighborhood.
The three things people miss
1. Every guarantor has their own login. Parents do not need to ask you for a screenshot. Each guarantor on the lease was invited separately and sees the lease, rent schedule, payments, and door code for the house. If a parent did not get the invite, the Forgot Password link on the login page sends a fresh one.
2. The door code and WiFi are in House Info. Before you text the house group chat, check the portal. The code appears there 15 minutes before move-in and stays there all year. We never send codes by email or text.
3. You can reopen a maintenance ticket. If a repair did not hold, do not start a new request. Open the old one and reopen it; the history goes with it.
Locked out of the portal
Use Forgot Password on the login page. The link expires, so use it when it arrives. Still stuck? Text (203) 418-7800.
Related: how a maintenance request works and move-in day: what to have ready.